Archive for the ‘Outlook’ Category

So this was the error I received when configuring a POP3 account to use the Office 2007 Outlook client. I have to say that lately I have been getting pretty lazy in troubleshooting.

Why bother, if someone has already gone through the labor pains and posted the solution somewhere on the internet. So I googled it.

Solution! It was so simple that the title of my blog completely fits me…. a dummy.

Simply uncheck the box that requires SMTP authorization, (outgoing server requires authentication) and you should be all set….

  If you select tools from the top of your window and from the menu select Accounts, or Account Settings, and choose the account you are trying to make the change to. Under the ‘More Settings’ button you will see the tab or option to change whether or not your account needs smtp authentication.

EASY!

This is what I ran into today. It was in Outlook 2007 and when ever the user replied to a message she got the following warning box:

Internet Security Warning

The server you are connected to is using a security certificate that cannot be verified
The target principal name is incorrect
- View Certificate
Do you want to continue using this server?
- Yes / No

You can continue after selecting yes, but this can get annoying very fast if your job revolved around email.

So I searched, and found the following steps to help me:

1. Open IE and select Tools from the top bar.
2. Select Internet options to open the properties.
3. Next select the Content tab
4. Under ‘Certificates’ click the ‘Clear SSL state’ button.
5. Click on OK on the next window that pops up.
6. Click apply and then across the top click on the Advanced tab.
7. Click restore defaults and last click apply.

You may or may not need to restart the pc. In my case I didn’t need to restart the computer. But the fix is so simple…. right!

I visited a client and it seemed kind of odd that they had a user that was not able to share her Outlook Calendar. Immediately I thought that maybe it was a rights issue on the mailbox under active directory. NOPE!

I checked if the user had admin rights on the workstation, she did. WRONG ANSWER!

So it had to be the client. It’s a client side issue.

I checked the settings and found something…..

In Outlook 2003, under ‘Tools’, select ‘Email Options’

Then select the ‘Advanced’ tab, ( I think, I have to double check. My PC here doesn’t use Outlook)

Under which you want to click on the Add-in Manager button. In this box make sure that you have the “Exchange Extensions Property Pages” selected. These control the forms to use in Outlook along with the feature to share your calendar.

And you’re done!

I was at a client’s office when I started Outlook 2003 to configure a new email account. I received the following error:

Error in registry for extension “Exchange Extensions;?”. The syntax or format of the registry entry is incorrect. Check the registry settings and compare the registry for this extension to the other extensions in the registry.

WHAT!?!? What is that? So, I decided to go into the Add-In manager and Com Add ins (you get here by going into ‘Tools’ -> ‘Options’ -> ‘Other’ Tab -> ‘AdvancedOptions’ Button). I checked and unchecked stuff. Still got the error.

Until I thought… “GOOGLE IT DORK”. So, I did and came across the MS article and here is the solution:

To resolve this issue, follow these steps:
1.Quit Outlook 2003.

2.Click Start, click Run, type regedit in the Open box, and then click OK.

3.Locate and then select the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

4. Right-click Exchange Extensions, and then click Modify.

5. Delete the value that is in the Value data box, and then type the following value in the Value data box:
4.0;emsuix32.dll;7;011111111111110;1111011100

6. Click OK to close the Edit String dialog box.

7. On the File menu, click Exit.

Sweet!!

You may have noticed that your Outlook toolbar is acting funny. You change the settings, customize the look, you close it, come back the next day and BAM!!

What the heck!??!

It may have just gotten corrupt and needs some TLC, that’s all…. here’s some help:

Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check “Show hidden files and folders”. Click OK.

Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

Disable Outlook Addins. Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

Reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.

Outlook Safe Mode:
===============

1. Click Start, and click Run.

2. In the Open box, type: “Outlook /safe” (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).

3. Click OK.

4. If the problem doesn’t occur this time, please select Tools->Options->Other->Advanced Options->Add-In Manager and then clear all the check boxes, add one check back each time to the list of Add-In, restart Outlook, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

If error still happens, try to create a new profile and test this issue again:

(a) Close Outlook 2003.

(b) Click Start menu, point to Settings and choose Control Panel. Double-click the Mail icon.

(c) Click Show Profiles and then click Add. In the New Profile dialog box, type a descriptive name for the new profile in the Profile Name box, and then click OK.

(d) In the E-mail Accounts dialog box, click “Add a new e-mail account”, and then click Next.

(e) Select the appropriate server type for your new e-mail account, and then click Next.

(f) Fill in the appropriate information as prompted, and then click Next and Finish as needed.

(g) Click the “Prompt for a profile to be used” option and click OK. This way, you will be prompted for a profile when starting Outlook.

(h) Restart Outlook and select the new profile. Reconfigure your mail account and test the issue again.

Hope this helped!!