This may be a common issue. You attempt to start Internet Explorer and instead you get an windows error and it prompts you to either send or not send the report.

Well, before selecting to either send or not, the links on that window will help in troubleshooting the real problem.

At this window, click on the “What does this error report contain?”.

At this window, you will be able to read what DLL or File may be causing the issue.

What I was able to find was that a “toolbar.dll” file was the culprit.

That allowed me to look further into the issue. Withour starting Internet Explorer, I right clicked on the icon on the desktop, (if it’s not a shortcut that is), and selected properties. Another way to do it, is from Control Panel -> Internet Options.

At the Internet Properties window, select the Programs tab. Click on your Manage-Add ons button. At the Manage Add-ons window, from the drop down menu to Show, select ‘Add-ons that have been used by Internet Explorer’. From the list of add-ons keep an eye under the ‘Type’ column for anything that may mention toolbar, or anything resembling the error file. When you select the item, you have a choice to enable or disable the add-on. Select to disable.

At this point, disable all toolbars, or anything resembling the culprit file. Restart IE, and if it works, you found the problem. Which in my case was that stupid Zango toolbar. What in the world is Zango anyway?

So, after finding out it was a toolbar, I went back and enabled them one by one, restarting IE in between each change to determine which one it was.

Hopes this helps!

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